Handcrafted Guarantee:

 Each piece can have slight characteristics that make it unique. Just like humans are not perfect, neither is our handcrafted art. But we still offer a 30 day money back guarantee on all of the items we sell. 

  ~If you are not completely satisfied, just ship the item back (at your expense). For custom orders, sales are final.

  ~If a defect is found with the item just contact us for a return shipping label.

 Commissioned Orders:

Most Custom/Personalized pieces require 100% pre-payment.

 ~When a large quantity or higher priced order is placed, 50% payment is required up front. Then 50% before delivery.

 ~With the exclusion of a color change request, All custom orders have a pre-production approval process. The design is either proofed by a drawing or actual wet sample before finishing begins. 

 

Shipping:

We ship via FedEx or USPS. 

  ~Shipping is calculated at checkout and can range from $5.20 to $16.50. We do try and credit back to you the overage left on shipping costs.

  ~2 day shipping is also available for a higher fee. Orders totaling $100 and over receive free shipping!

  ~We can ship internationally and we only use the faster services that have a shipment tracking option. Please email for a quote.

  ~A 6.5% Sales Tax will be applied to items shipped within Ohio.

  ~Items are shipped within 5 business days (Monday through Friday).

  ~All addresses given with a P.O. box will be shipped USPS (FedEx does not ship to PO Boxes).

  ~We do care about our environment so we reuse boxes (as long as there is no damage to the surfaces or corners before shipping) and packing materials whenever possible.

  ~We carefully pack our items to arrive intact. Our items are packed tight to insure no movement in transit.

  ~If you receive a box through FedEx that has been visibly damaged, open the box in front of the courier and refuse it if it's broken.

Any order valued over $20 will be shipped with insurance. If a piece is received broken through USPS service, please place a claim here: https://www.usps.com/manage/file-insurance-claims.htm. Sometimes the postal service requests you to take the broken item to the closest post office for claim approval.

Otherwise contact us by calling 513.532.6375 or edenpottery@embarqmail.com to report any damage or loss.

 

Privacy Policy:

We under no circumstances (unless required by law) will we give out your information to any outside sources.

Requests for your name, address, phone number and email address are only used internally to contact you about order inquiries, monthly newsletter emails or other contact initiated by the customer.

 
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